xTend Member Terms of Use

These Terms of Use ("Terms") govern your use of the xTend rewards platform (the "Platform") operated by Pending legal review: legal entity (ABN Pending legal review: ABN) ("we", "us"). The Platform hosts rewards and recognition programs run by organisations ("Program Sponsors"). Each program also has its own Program Rules set by the Program Sponsor (eligibility, how points are earned, what can be redeemed, when the program ends). If these Terms and the Program Rules conflict, the Program Rules apply to that program except where they would reduce your rights under law.

By signing in, setting a password, or continuing to use the Platform you agree to these Terms and acknowledge our Privacy Policy.

• You must be invited to a program by its Program Sponsor and be at least 18 years old (or the age the Program Rules specify).
• Keep your password and any security codes confidential. You are responsible for activity under your account unless it results from our breach of these Terms.
• Tell your program administrator or us promptly if you believe your account has been compromised.
• One person, one account per program. Do not share or transfer your account.

• Points have no cash value, are not money or property, cannot be sold or transferred, and can only be redeemed within the program that issued them, in accordance with the Program Rules.
• Points are awarded by your Program Sponsor (or automatically under rules it configures) and may require approval or verification before they are credited.
• Corrections. If points are credited in error, or a sale or claim is later found invalid, reversed, refunded or fraudulent, the corresponding points may be reversed. Every points movement is recorded in a ledger you can view in your wallet.
• Expiry. Points expire only if the Program Rules say so. Pending legal review: Confirm wording: the Platform does not expire points automatically (decision of 2026-09-18).
• Program end. When a program ends or your membership ends (for example, when you leave the Program Sponsor's organisation), unredeemed points are forfeited unless the Program Rules say otherwise. The Program Sponsor will give reasonable notice where practicable.

You may be able to buy additional points by card. Prices are shown in Australian dollars including GST; a tax invoice is emailed to you. Purchased points are subject to these Terms like any other points. Refunds of purchased points are at the Program Sponsor's discretion and are otherwise governed by the Australian Consumer Law. Card payments are processed by Westpac (PayWay) under its own terms; we do not store your full card details.

• Rewards shown in the catalogue are subject to availability. If an item becomes unavailable after you order, we will offer a substitute of equal or greater value or return the points.
• Delivery is to the address you nominate in Australia Pending legal review: and other countries if applicable. Keep it accurate; re-delivery after a failed delivery caused by an incorrect address may be at your cost in points.
• Gift cards and vouchers are subject to the issuer's terms and expiry.
• Consumer guarantees. Nothing in these Terms excludes the guarantees under the Australian Consumer Law. If a reward is faulty, not as described or not fit for purpose, contact your program's support and we will arrange a remedy with the supplier.

Where your program lets you log sales or upload receipts or invoices to earn points:

• you must only submit sales you genuinely made and documents that are genuine and unaltered;
• you consent to the document being read by an automated (AI) service to extract its details, as described in the Privacy Policy, and to a human reviewer seeing it;
• submissions are verified before points are awarded and may be rejected; the decision and reason are shown to you.

You may post recognition messages, comments and profile content. You must not post content that is unlawful, defamatory, discriminatory, harassing, confidential to a third party, or that infringes anyone's rights. Program administrators may moderate or remove content and may suspend accounts that breach this section. You grant us and the Program Sponsor a licence to display your content within the program.

You must not: attempt to gain unauthorised access to the Platform or another member's account; manipulate points, sales or claims; use bots or scripts against the Platform; upload malware; or use the Platform for any purpose other than participating in your program.

The Program Sponsor may suspend or end your membership under the Program Rules. We may suspend access where we reasonably believe there is fraud, a security risk or a breach of these Terms, and will tell you why where the law allows. On termination, sections 3 (forfeiture), 10, 11 and 13 continue to apply.

The Platform, its software, design and content (other than your content and the Program Sponsor's branding) are owned by us or our licensors. You receive a personal, non-transferable licence to use the Platform for your program.

To the extent permitted by law: the Platform is provided "as is" and we do not warrant uninterrupted or error-free operation; we are not liable for indirect or consequential loss; and our total liability to you in connection with the Platform is limited to re-supplying the relevant service or the value of the reward concerned. Nothing in these Terms limits liability that cannot be limited by law, including under the Australian Consumer Law.

Our handling of your personal information is described in the Privacy Policy. Your Program Sponsor is responsible for its own use of your information within the program.

• Changes. We may update these Terms; material changes will be shown in the portal before they take effect and your continued use is acceptance.
• Governing law. The laws of Pending legal review: New South Wales, Australia; you submit to the non-exclusive jurisdiction of its courts.
• Contact. Pending legal review: support@fortisphere.com or your program's Help section.